Velasopic Premium Food Store Refund and Returns Policy

Effective Date: November 30, 2024
Address: 2900 Baby Ruth Ln, Antioch, Tennessee
Email: info@velasopic.com
Website: velasopic.com

At Velasopic Premium Food Store, we strive to ensure your complete satisfaction with every purchase. Our Refund and Returns Policy is designed to make the process simple, transparent, and hassle-free. Please read the following terms carefully before initiating a return or refund request.

1. Eligibility for Returns

  1. Return Window:
    • Returns are accepted within 30 days from the date of purchase.
  2. Condition of Items:
    • Products must be unopened, unused, and in their original packaging to qualify for a return.
    • Items that are perishable, personalized, or marked as “final sale” are not eligible for returns.
  3. Proof of Purchase:
    • A valid receipt or order confirmation email is required to process your return.

2. How to Initiate a Return

  1. Contact Us:
    • Email us at info@velasopic.com or call us at (615) 866-9276 to request a return authorization.
  2. Return Authorization:
    • Once approved, we will provide detailed instructions, including the return address.
  3. Shipping the Item:
    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
    • We recommend using a trackable shipping method to ensure the safe return of your item.

3. Refund Process

  1. Inspection and Approval:
    • Once your return is received, we will inspect the item to ensure it meets our eligibility criteria.
    • If approved, a refund will be issued within 7-10 business days.
  2. Refund Method:
    • Refunds will be credited to the original payment method used at the time of purchase.
    • For cash purchases, refunds will be issued via store credit or check.
  3. Partial Refunds:
    • Partial refunds may be issued for returned items that are not in their original condition, are damaged, or are missing parts.

4. Exchanges

  1. Product Exchanges:
    • If you receive a defective or incorrect item, we will gladly exchange it for the correct product at no additional cost.
  2. How to Request an Exchange:
    • Contact us at info@velasopic.com with your order details and a description of the issue.
    • We will provide a prepaid return label and ship the replacement item once the original is received.

5. Exceptions and Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Perishable goods such as fresh or frozen food products.
  • Personalized or customized items.
  • Gift cards.
  • Items marked as “final sale.”

6. Damaged or Defective Items

If you receive an item that is damaged or defective:

  1. Report the Issue:
    • Contact us within 48 hours of delivery at info@velasopic.com with your order number, a description of the issue, and photos of the damaged item.
  2. Resolution:
    • Depending on the situation, we may offer a replacement, repair, or full refund at no cost to you.

7. Store Credit

In certain cases, we may issue store credit instead of a refund. Store credit is redeemable for any product on our website and does not expire.

8. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check with Your Bank:
    • Refunds may take time to process and post to your account.
  2. Contact Us:
    • If you still have not received your refund after 10 business days, email us at info@velasopic.com, and we will assist you.

9. Policy Updates

Velasopic reserves the right to update this Refund and Returns Policy at any time. Any changes will be posted on our website at velasopic.com with the effective date clearly indicated.

Contact Us

For further assistance with returns or refunds, feel free to reach out:

Velasopic Premium Food Store is dedicated to providing a stress-free shopping experience. Thank you for choosing us for your premium food needs!