Velasopic Premium Food Store Sales Policy

Effective Date: November 30, 2024
Address: 2900 Baby Ruth Ln, Antioch, Tennessee
Email: info@velasopic.com
Website: velasopic.com

Welcome to Velasopic Premium Food Store! We are committed to providing you with exceptional products and outstanding customer service. Our sales policy outlines the terms and conditions under which we operate, ensuring a transparent and seamless shopping experience. Please read carefully to understand your rights and responsibilities when shopping with us.

1. Scope of Sales Policy

This policy applies to all purchases made through our official website, velasopic.com, or at our physical store at 2900 Baby Ruth Ln, Antioch, Tennessee. By making a purchase, you agree to the terms outlined in this policy.

2. Product Availability

  • Stock Information:
    We strive to keep our inventory updated in real time. If a product becomes unavailable after you place your order, we will notify you immediately and offer alternatives or a full refund.
  • Special Orders:
    For exclusive or out-of-stock items, customers can contact us via email at info@velasopic.com. Special orders may require additional processing time, and terms will be discussed individually.

3. Pricing and Payment Terms

  • Pricing Policy:
    All prices are listed in USD and are subject to change without prior notice. Prices displayed on our website are final at the time of purchase.
  • Accepted Payment Methods:
    We accept major credit cards (Visa, Mastercard, American Express, Discover), digital wallets (PayPal, Apple Pay, Google Pay), and cash payments for in-store purchases.
  • Taxation:
    Applicable taxes will be calculated based on your shipping address and included at checkout.

4. Order Processing

  • Order Confirmation:
    Once you place an order, you will receive an email confirmation with the details of your purchase. Please verify all information and notify us immediately if changes are needed.
  • Processing Time:
    Orders are typically processed within 1-3 business days. For expedited processing, contact us directly at info@velasopic.com.
  • Cancellation Policy:
    Customers may cancel orders within 24 hours of placement by emailing us. After this period, cancellation may not be guaranteed.

5. Shipping Policy

  • Domestic Shipping:
    We offer standard, expedited, and overnight shipping options. Delivery times and fees vary depending on your location and the shipping method selected.
  • Shipping Confirmation:
    Once your order is shipped, you will receive a tracking number to monitor your package’s progress.
  • Lost or Damaged Items:
    Velasopic is not responsible for items lost or damaged during shipping. However, we will work with the carrier to resolve issues as quickly as possible.

6. Returns and Refunds

  • Eligibility for Returns:
    Products must be returned in their original, unopened condition within 30 days of purchase. Perishable items are non-returnable unless there is a defect or error in the order.
  • Refund Process:
    Refunds will be issued to the original payment method within 7-10 business days after the return is processed. For defective items, we may offer replacements instead of refunds.
  • Return Shipping Costs:
    Customers are responsible for return shipping fees unless the return is due to our error.

7. Promotions and Discounts

  • Terms of Use:
    Discounts and promotional codes are valid only for the specified period and may not be combined with other offers.
  • Misuse of Discounts:
    Velasopic reserves the right to cancel orders or ban accounts if discounts are misused.

8. Customer Support

  • For inquiries or assistance, our support team is available via email at info@velasopic.com or by phone at (615) 866-9276 during business hours.

9. Privacy and Data Security

Velasopic prioritizes your privacy. All customer data is protected under our Privacy Policy.

10. Policy Updates

This Sales Policy may be updated periodically. Changes will be communicated through our website at velasopic.com.

Contact Us

For further questions or clarifications, feel free to reach out via:

Velasopic Premium Food Store is dedicated to delivering excellence in every interaction. We appreciate your trust and look forward to serving you!